Terms and Conditions

Welcome to Tvara. These Terms and Conditions govern your access to and use of Tvara's websites, applications, dashboards, APIs, integrations, sales automation tools, AI-assisted workflows, analytics, lead management, campaign management, communication tools, and related services collectively referred to as the Platform or Services.

Tvara is operated by What A Day Private Limited, Bengaluru, Karnataka, India. By accessing the Platform, creating an account, connecting an external service, uploading data, saving leads, creating campaigns, or using any AI, auto-reply, analytics, CRM, or communication workflow, you agree to these Terms.

If you use Tvara on behalf of a company, agency, client, team, or organization, you confirm that you have the authority to accept these Terms on behalf of that entity.

Tvara is a sales intelligence, sales automation, matching, outreach, communication analytics, and workflow platform. Depending on your plan and configuration, the Platform may allow you to create and manage lead sets, offering sets, templates, campaigns, communication workflows, and analytics dashboards.

You may use Tvara to:

• create, save, organize, segment, and analyze leads;
• upload spreadsheets and maintain lead sets;
• connect approved email, CRM, calling, WhatsApp, and meeting tools;
• generate AI-assisted insights, summaries, recommendations, and reply suggestions;
• analyze outreach, calls, replies, meetings, campaigns, and sales activity;
• automate or assist parts of lawful sales workflows.

You must use Tvara only for lawful business purposes and in compliance with these Terms, applicable laws, third-party platform policies, and communication rules.

Tvara may allow users to save leads from uploads, searches, campaigns, calls, WhatsApp workflows, email activity, CRM syncs, datasets, or other permitted sources. Lead records may include source information, timestamps, campaign associations, communication history, enrichment status, analytics, tags, and related metadata.

When you save or process Lead Data, you confirm that:

• you have the right to store, process, and use that Lead Data;
• the Lead Data was collected lawfully;
• you will use Lead Data only for lawful sales, marketing, customer engagement, or business purposes;
• you will respect opt-outs, deletion requests, consent withdrawals, unsubscribe requests, and communication preferences;
• you will not use Lead Data for unlawful profiling, discrimination, harassment, fraud, spam, or unauthorized resale.

When you upload CSV, Excel, spreadsheet, or similar files to Tvara, the uploaded data is associated with your account or workspace. The data may be parsed, structured, cleaned, matched, enriched, analyzed, validated, deduplicated, or used to create lead sets, campaigns, templates, reports, and insights.

Uploaded sheets may be stored with:

• file name, file type, upload source, uploader, workspace, and timestamps;
• processed records, validation errors, deduplication status, and enrichment results;
• lead-source information, campaign associations, and analytics outputs.

Uploaded sheets and processed records are not intentionally made available to unrelated customers, unrelated users, or unrelated workspaces. Workspace Admins may access uploaded files and processed records within their own workspace.

Tvara may allow you to connect external services such as Gmail, Outlook, Zoho Mail, CRMs, calling tools, WhatsApp tools, meeting tools, analytics tools, or other business applications. By connecting an integration, you authorize Tvara to access, process, sync, store, send, receive, or display data from that service based on the permissions you grant.

You are responsible for:

• ensuring you have authority to connect the external account;
• complying with the external provider's terms, policies, and API rules;
• managing sync settings, permissions, connected users, and access levels;
• disconnecting integrations you no longer want to use;
• ensuring synced CRM, email, call, WhatsApp, or meeting data is processed lawfully.

Tvara is not responsible for the availability, downtime, accuracy, security, or actions of third-party services.

Tvara may use AI models, matching algorithms, scoring systems, recommendations, summaries, classifications, and analytics to help users prioritize leads, understand conversations, improve outreach, and automate workflows.

You understand that:

• AI outputs may be incomplete, inaccurate, outdated, or contextually imperfect;
• matching scores and recommendations are decision-support tools only;
• you are responsible for final business decisions, outreach decisions, and customer communications;
• Tvara does not guarantee revenue, conversions, sales outcomes, campaign performance, lead quality, or deal closure.

Tvara takes reasonable technical and organizational measures to protect the Platform and Customer Data, including access controls, authentication, internal permissioning, monitoring, and secure infrastructure practices.

Tvara's Google OAuth application has completed CASA Tier 2 verification through TAC Security, supporting secure handling of Google-connected services and application security review expectations.

No system is completely secure. You are responsible for safeguarding your login credentials, restricting workspace access, reviewing integration permissions, and promptly notifying Tvara of suspected unauthorized access.

Certain Tvara features may be available only under paid plans, usage-based credits, subscriptions, trials, or enterprise agreements. Fees, limits, credits, plan features, and billing terms may vary by plan and may be updated from time to time.

Unless separately agreed in writing, fees are non-refundable except where required by law or expressly stated by Tvara. You are responsible for keeping billing information accurate and paying applicable fees on time.

Tvara owns all rights, title, and interest in the Platform, including software, workflows, interface, designs, algorithms, models, systems, documentation, branding, trademarks, and product features.

You retain ownership of your Customer Data, subject to the rights you grant Tvara to provide, secure, maintain, improve, and support the Services.

You may not copy, reverse engineer, resell, misuse, or exploit the Platform except as expressly permitted by Tvara. You must not disclose confidential information obtained through Tvara, including private workspace data, product architecture, security information, non-public features, pricing, internal workflows, or third-party data.

Tvara may suspend, restrict, or terminate access if we believe your use creates legal, security, privacy, spam, platform, operational, billing, or reputational risk.

Examples include:

• violating these Terms;
• misusing integrations or external accounts;
• sending spam or unlawful outreach;
• using unlawfully obtained data;
• creating security risk or unauthorized access;
• failing to pay applicable fees;
• harming Tvara, other users, third parties, or the Platform.

Tvara is provided on an as is and as available basis. We do not guarantee that the Platform will be uninterrupted, error-free, fully secure, or compatible with every third-party service.

We do not guarantee that AI outputs will be accurate, that campaigns will generate leads or revenue, that integrations will remain available, or that third-party data will always be accurate or current.

To the maximum extent permitted by law, Tvara will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, revenue, business, goodwill, data, or campaign performance.

Tvara's total liability under these Terms will be limited to the amount paid by you to Tvara for the Services in the three months preceding the claim, unless applicable law requires otherwise.

You agree to indemnify and hold harmless Tvara, its directors, employees, officers, contractors, affiliates, and partners from claims, losses, liabilities, penalties, damages, and expenses arising from your misuse of the Platform, unlawful use of Customer Data or Lead Data, campaigns, messages, calls, auto replies, outreach, violation of these Terms, violation of applicable law, violation of third-party platform policies, or infringement of third-party rights.

Tvara may update these Terms from time to time. Updated Terms will be posted on the website or inside the Platform with a revised last-updated date. Continued use of the Platform after updates means you accept the revised Terms.